The New Employment Services Model: What’s new? What’s changed?

The New Employment Services Model

On 1 July this year, jobactive will be replaced by a new and completely different employment services model, known as Workforce Australia. In late May, social security income support recipients who are required to use employment services (ie jobactive participants) will receive letters from the Department of Education, Skills and Employment, containing information about the employment services model changes. Despite best efforts to ensure communications are accessible and timely, there is likely to be some confusion as the changes are implemented.

In this webinar, Simone Casey, Senior Policy Adviser with ACOSS, will outline the new system and explore some potential implementation pain points including that:

  • Around half of jobactive participants will go into digital employment services, with the other half required to attend face-to-face services with a refreshed network of job service providers; and
  • Workforce Australia will bring a new set of ‘points-based activation’ requirements with new 6-montly activities, together with other changes.

This webinar is presented in partnership with Economic Justice Australia.

Event Details

Date: June 15, 2022
Time: 12pm-1pm (Queensland time)
Cost: Free
Hosted by: Community Legal Centres Queensland
Venue: Online


About the presenter:

Simone Casey joined ACOSS in April 2021 as Senior Policy Advisor – Employment, and previously held a variety of roles in policy advocacy, research and communications in the employment services and welfare sectors. Simone holds a PhD in employment services and is an expert on marketisation, welfare conditionality, labour market program design,  unemployment and related social security topics. Her campaigns and reports are underwritten by rigorous analysis and the use of up-to-date evidence and arguments. She has designed and contributed to many academic and normative research projects involving quantitative and qualitative research methods, where the publication outputs have been both scholarly and/or policy focused. Simone contributes lived experienced to the role of Senior Advisor and is passionate about amplifying citizen perspectives in policy development.

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