Published on July 14, 2025
Applications close 24 July.
As a Community Access Officer, you play a crucial role as the first point of contact for clients seeking support from Basic Rights Queensland. You are responsible for assessing eligibility, booking appointments, conducting conflict checks, providing administrative and paralegal support, and escalating urgent matters as needed. You support the efficient operation of our services and programs, ensuring accessibility and responsiveness in service delivery.
As a member of the Community Access team at BRQ, you contribute to:
- Client intake and triage
- Administrative and data management
- Supporting quality services
KEY RESPONSIBILITIES
- Act as the first point of contact for clients, ensuring service accessibility and inclusion
- Identify legal, jurisdictional, and conflict issues and refer clients appropriately
- Assess client eligibility and refer internally or externally as needed
- Provide basic legal information within approved guidelines
- Book appointments and legal clinic times, including follow-ups
- Escalate urgent matters to relevant team members
- Ensure accurate data entry and case file management in CLASS and other systems
- Maintain high standards of record-keeping and data integrity
- Develop and maintain intake procedures and documentation to improve efficiency
- Adhere to all relevant policies, procedures, and legislation
- Gather relevant information, organise materials, and summarise key details to support advisors
- Draft correspondence and simple legal documents under supervision, ensuring clarity and accuracy
- Conduct legal research to support casework and client assistance
- As directed, communicate with clients to ensure they are informed about their case progress, understand next steps, and feel supported throughout the process
- Identify and suggest process improvements
SELECTION CRITERIA
- Strong client service skills, including the ability to communicate effectively with diverse communities and manage sensitive information professionally.
- Attention to detail and data management expertise, ensuring accurate and timely entry of client information in systems like CLASS.
- Understanding of legal and jurisdictional issues, enabling effective triage, eligibility assessment, and referrals.
- Ability to work flexibly and collaboratively, balancing multiple priorities and contributing to a positive team culture.
- Commitment to social justice principles, ensuring accessibility, fairness, and responsiveness in service delivery.
WHY CHOOSE BRQ?
- Generous Enterprise Agreement based on the SCHADS Award with above award conditions including two weeks additional paid leave for closure over the Christmas/New Year
- Salary packaging and TOIL/Flex provisions
- Brisbane City location.
- Supportive team culture and values-based environment