No deadline – please apply as soon as possible.
The Intake Social Worker role sits within the Client Services Team. The Client Services Team is the first point of contact for most clients either in person or by phone/email. The Intake Social Worker is a client facing role, providing the first point of contact with clients. Predominantly, the role is to undertake an initial assessment of each client’s social and legal services needs to understand whether Caxton can assist or if a referral to an alternate organisation would be more suitable. The majority this work each day is phone-based.
THE RIGHT FIT
We are keen to hear from early career social workers with exceptional interpersonal skills, who are interested in working within a human rights-based, multidisciplinary model and believe in Caxton’s values and vision!
The successful applicant will be able to demonstrate:
- Membership of the Australian Association of Social Workers, or eligible for membership;
- Previous experience and success in a fast paced client focused role;
- Outstanding interpersonal skills, including an ability to communicate with a highly diverse range of people;
- Strong professional boundaries and ability to remain impartial during interactions with clients;
- Excellent time management skills and the ability to manage competing demands and requests;
- Willingness to work within a call metric framework (e.g. 5 hours talk time per day);
- High level of resilience and a proactive approach and attitude;
- Calm and mature approach to dealing with sensitive and highly confidential information; and
- Excellent computer literacy skills and experience in major administration software packages such as Microsoft (Outlook, Excel, Word, Power BI), SharePoint, 8×8 (computer based phone program).
ROLE REQUIREMENTS
- Triage each client’s social and legal service needs appropriately and escalate as required;
- Apply a trauma-informed approach to interactions with clients;
- Accurate application of our Eligibility Criteria;
- Undertake conflict of interest checks for prospective clients;
- Collect and input data to contribute to achieving our funded deliverables and meet reporting requirements as instructed by the Line Manager;
- Make diary appointments for clients ensuring high levels of accuracy and collection of all relevant information;
- Manage email inboxes in an effective, coordinated and responsive way; and
- Provide general reception and administration duties, including management of incoming and outgoing mail, room bookings, ensuring the reception area is well presented and resourced.
WHY CAXTON LEGAL?
Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 40 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.
We are an engaged, passionate and talented group of lawyers, social workers and administrative staff with whom you are encouraged to collaborate with and learn from in order to meet our client’s needs.
Our full-time staff enjoy a 35 hour working week paid at the full-time Award rate, with time off in lieu if additional approved hours are worked.
Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.
Caxton is currently experiencing significant growth and change across many of its programs; these roles represent investments into the future of our service delivery and capabilities across South-East Queensland.