Applications close 5 September.
Knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. Knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin.
About the Role
As an Office and Client Coordinator, you will have the responsibility of ensuring that the administrative activities within Knowmore run efficiently. The main purpose of this role is to support the broader Knowmore teams by taking responsibility for answering the main office phone, carry out general administrative activities and other support tasks.
This role reports directly to the Client Services Manager who has responsibility for the management of the role, working collaboratively within the team you will ensure that all administrative tasks are covered on a day-to-day basis.
This role does not have direct service delivery responsibilities. However, the person in this role will have contact with members of the public including existing Knowmore clients, as the first point of contact on reception and answering the office telephone number. Therefore, it is expected that the person in this role will have a general understanding of the work Knowmore and of the needs of Knowmore’s clients and act appropriately.
Duties and Responsibilities
Duties and responsibilities include but not limited to:
- Perform receptionist duties including taking primary responsibility for answering the main office phone (not telephone advice line), providing general information about Knowmore, taking and delivering messages, welcoming clients in person, responding to and dealing with other visitors, deliveries etc.
- General office duties including word processing, filing, scanning, photocopying, faxing, collecting and delivering mail, maintaining records of incoming and outgoing communications.
- Provide support to the multi-disciplinary team as requested and provide back up to the Paralegals when necessary.
- Manage and book all travel, flights and accommodation for staff.
- Provide support to the Finance team by preparing monthly credit card, cab charge, travel card and petty cash reconciliations.
- Take stock and arrange quotes and purchase of office equipment/stationary.
- Facilitate room bookings, in house network meetings, assist with IT, MS Teams and catering.
- Maintain all records at Knowmore in accordance with policies and procedures, promptly, accurately and appropriately filing (electronic and hard copy) all records.
- Participate in induction process for new starters ensuring systems are ready for their first day.
- Participate in WHS concerns for the local office.
- Act as local First Aid Officer and Fire Warden including maintaining qualifications as necessary.
- Undertake other duties and projects as directed.